01740 657827

hire@sunbedhireandsales.co.uk

DELIVERING TO THE NORTH EAST

Privacy Policy

Last Updated On: 11-Jun-2026
Effective Date: 11-Jun-2026

This Privacy Policy describes the policies of Suntanna, 6a Main Street, Ferryhill, Durham DL17 8LA, United Kingdom of Great Britain and Northern Ireland, email: hire@sunbedhireandsales.co.uk, phone: 01740 657827 on the collection, use and disclosure of your information that we collect when you use our website ( https://sunbedhireandsales.co.uk ) (the “Service”). By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.

We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when the revised Policy is posted in the Service and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.

Information We Collect:

We will collect and process the following personal information about you:

  • Name
  • Email
  • Mobile
  • Date of Birth
  • Address

How We Use Your Information:

We will use the information that we collect about you for the following purposes:

  • Manage customer order

If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which you grant consent unless we are required to do otherwise by law.

Retention Of Your Information:

We will retain your personal information with us for 90 days to 2 years after users terminate their accounts or for as long as we need it to fulfill the purposes for which it was collected as detailed in this Privacy Policy. We may need to retain certain information for longer periods such as record-keeping / reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.

Your Rights & Data Protection Complaints Procedure:

Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, and such other rights as may be relevant under applicable laws.

In accordance with the Data (Use and Access) Act 2025, you also have an explicit statutory right to lodge a complaint with us regarding how your personal data is handled.

  • How to Complain: To exercise your data rights or to lodge a formal data complaint, you can write to us directly at hire@sunbedhireandsales.co.uk.
  • Our Obligations: We will formally acknowledge any data protection complaint within 30 days of receipt. We will investigate your concerns thoroughly and respond without undue delay with the outcome of our review and any corrective actions taken.
  • Escalation: You retain the right to escalate your complaint to a statutory authority, such as the Information Commissioner’s Office (ICO), if you remain unsatisfied with our resolution path. Under UK law, you are required to submit your complaint to us in the first instance to allow us to investigate.

Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.

Cookies Etc.

To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our Cookie Policy.

Security:

The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

Grievance / Data Protection Officer:

If you have any queries, concerns, or complaints about the processing of your information that is available with us, you may email our Grievance Officer at:

Julie Dolphin
6a Main Street, Ferryhill
Email: hire@sunbedhireandsales.co.uk

We will address your concerns and complaints swiftly in accordance with applicable compliance laws.